Frequently asked questions.

SmartShip receives and stores your inventory, then picks, packs and dispatches customer orders. Your agreed service can also include branded packaging, returns handling and order and stock visibility.

SmartShip supports channels such as Shopify, WooCommerce and Amazon, with custom-system requirements reviewed during onboarding. Tell us which platforms you use so the team can confirm the connection and order workflow.

Contact the team before arranging delivery. Share your product list, SKU references, expected quantities and delivery details so receiving requirements can be agreed and stock can be identified correctly.

Branded packaging options are available. Discuss the sizes, inserts, materials and presentation you want before sending packaging. Any additional handling and supply costs should be included in your quote.

The SmartShip portal provides stock, order and shipment visibility. During onboarding, confirm which information is available for your connected channels and how your team will use it.

Ask for the cut-off, dispatch arrangements and carrier services that apply to your account. Dispatch is the handover to a carrier; delivery time depends on the selected service, destination and any customs clearance.

Returns processing is available as part of an agreed workflow. Confirm the return address, identification requirements, inspection steps and instructions for restocking or other action before customers send goods back.

SmartShip’s published pricing model does not require a minimum order volume. Charges depend on the services used and your requirements; request a tailored quote for storage, fulfilment, packaging and shipping.

Yes. In the portal, use Orders → New Orders → Import Orders CSV and follow its sample.

Published hours: Monday–Friday, 9am–6pm, excluding bank holidays. Processing is normally within 24 hours.

Orders before 3pm are processed that day, subject to carrier collection times and your agreed service.

Only before processing. Once processed and assigned tracking, it cannot be stopped through the standard workflow.

Set a product-stock threshold in the portal for email alerts. Stock reports appear under Reports.

Fulfilled by Merchant means the seller arranges storage, order fulfilment and delivery rather than using Amazon’s FBA fulfilment service. SmartShip handles the physical fulfilment steps under your agreed workflow.

With FBM, your inventory and dispatch operation are managed outside Amazon’s FBA network. SmartShip can store products and prepare your merchant-fulfilled orders, while you continue to manage your seller account.

Amazon is among the supported sales channels. The team will review your marketplace, account permissions and workflow during setup, including how orders are received and shipment updates are handled.

Tracked carrier services are available. Confirm the service, tracking information and method of updating Amazon during onboarding so your seller workflow matches the agreed dispatch process.

No. Fulfilment support does not itself grant Prime eligibility or guarantee Amazon performance requirements. Check the current programme rules in your seller account and agree the operational requirements separately.

SmartShip offers multi-channel fulfilment. Discuss shared inventory, SKU mapping and order priorities so the team can confirm how Amazon and website orders will be coordinated.

Confirm responsibilities before launch. Physical fulfilment and returns handling do not automatically include seller-account administration, buyer messaging or refund decisions.

Provide your marketplaces, SKU count, product sizes, estimated monthly orders, items per order, storage needs and delivery destinations. Mention Amazon dispatch requirements and any special packaging instructions.

Hand fulfilment covers manual assembly and packing where presentation or complexity needs individual attention. Examples include gift sets, subscription boxes, campaign packs and bundles of several components.

Subscription-box assembly is part of the service offering. Share the components, packing sequence, quantities and intended dispatch schedule so the team can scope each production run.

Product kitting and bundling are available. Provide a clear bill of materials showing which components belong in each finished kit, along with the quantities and any product variations.

Gift wrapping, tissue packing and printed insert placement can be included. Confirm materials, presentation standards and the number of manual steps so the project can be quoted accurately.

Use a clear packing specification and, where agreed, a sample for sign-off. Include photos or a step-by-step brief to explain component placement and the presentation you expect.

Hand fulfilment can support one-off projects as well as recurring work. Check production capacity, material availability and the proposed timetable before committing to a launch date.

Agree a shortage process before production begins. Tell the team whether to hold affected packs, use an approved alternative or contact you for instructions; substitutions should not be assumed.

Pricing depends on the packing steps, component count, materials, quantity, storage and dispatch needs. Send an example pack or detailed instructions for a project-specific quote.

The service covers printed mail such as letters, leaflets, brochures, coupons, invoices and statements. The team can discuss printing, folding, labelling, inserting and postal preparation for your mailing.

Plain and printed envelope options are available, including window and non-window formats. Envelope size, opening style and closure should be chosen to suit the contents and insertion method.

Label printing and application can be handled by machine or by hand. Machine application requires suitable roll or fan-fold labels; smaller manual batches can offer more flexibility.

The service page lists suitable A3, A4, A5 and DL materials among the folding options. Paper weight, finish and the required fold affect suitability; ask the team to review your materials.

Machine insertion is offered for up to three suitable items in C6, C5, C4 or DL envelopes. Larger or unusual packs may need hand insertion. Send a sample or specification for confirmation.

Ask the team to confirm the production schedule for your quantity and materials. Allow time to agree artwork, supplies and packing instructions; a dispatch date is separate from postal delivery timing.

Include the mailing quantity, number and size of inserts, envelope choice, printing and labelling needs, destinations and target dispatch date. Mention whether you are supplying printed materials or need production support.

Ask SmartShip to agree the file format and transfer method before sharing a mailing list. Confirm who supplies and checks addresses, and make sure you have the appropriate authority to use recipients’ information.

Register for the service, use your assigned Irish delivery address for purchases, and arrange onward shipping once your parcels arrive. Follow the account instructions so each delivery can be matched to you.

Use the registration link on the parcel-forwarding service page. Your account instructions provide the address and identifying details you should enter when shopping; do not assume the public contact address is sufficient.

Parcel consolidation is available. Ask for the purchases you want combined and confirm any repacking requirements. The final shipping price depends on the completed parcel’s size, weight and destination.

Provide the destination and expected parcel dimensions, weight and contents for an estimate. Retailer packaging, consolidation and actual measured size can change the final courier charge.

No. Carrier restrictions and destination rules apply. Check the prohibited and restricted items page and ask the team about uncertain goods before purchasing or sending them to the warehouse.

Tracking is available through the agreed shipping service and account workflow. Check your shipment details for the carrier reference, and contact support if the reference is missing or an update needs investigation.

Do not assume that a courier quote includes import duty, tax or clearance charges. Confirm the payment arrangements for your destination and shipment before dispatch.

Ask about current storage allowances and charges, and discuss any retailer return before it is sent. Retention periods, return labels, handling and courier charges must be confirmed for your account.

A third-party logistics provider manages agreed logistics tasks for your business. SmartShip’s offering brings together receiving, warehousing, inventory management, fulfilment, carrier dispatch and returns support.

Pick and pack is one part of fulfilment. A broader 3PL arrangement can also coordinate storage, stock control, multiple sales channels, trade orders and returns within a single operational plan.

SmartShip offers fulfilment for customer and trade orders. Share the differences in packaging, quantities, delivery booking and paperwork so the team can confirm the requirements for each order type.

The service includes multi-channel fulfilment with platforms such as Shopify, WooCommerce, Amazon and eBay. Confirm integrations, SKU mappings and the inventory rules needed across your channels.

The service is designed to support changing inventory and seasonal requirements. Share forecasts and campaign plans early; additional space and handling arrangements need to be agreed with the team.

The SmartShip cloud portal provides operational visibility. Confirm the reports, stock information and shipment updates available for your account during setup.

Agree the receiving, inspection, reporting and restocking process in advance. Identify any items requiring a separate decision, including damaged products or returns unsuitable for resale.

Provide SKU and product information, inventory levels, order volumes, channels, packaging, destinations and returns requirements. Include forecasts and your intended start date so onboarding can be scoped.

Tell the team what you sell or send, how many orders or packs you expect, and which tasks you want to outsource. They can help scope fulfilment, specialist packing, mailing or forwarding requirements.

Use the contact page or pricing-page enquiry. Include product details, approximate volumes, storage needs, packing requirements and destinations so the team can prepare a useful breakdown.

The pricing page states that prices exclude 23% VAT. Read the scope and tax treatment of your final quote, and confirm which packaging, delivery and additional handling charges are included.

No. It provides an indicative estimate based on its stated inputs and assumptions. Ask for a confirmed quote, particularly for multiple items, special handling, storage or international shipping.

Do not send a prohibited item. Restricted goods may need prior approval, permits or a specific carrier service. Check the shipping guidance and obtain confirmation before dispatch.

Use the contact page, email info@smartship.ie or call 0818 00 33 50. Include your account, order or parcel reference where available so the team can identify the enquiry.

Published guidance states up to €100 for tracked shipments. Confirm exclusions, eligibility and additional cover before dispatch.

The published minimum is €1.50 plus VAT per return. Confirm your applicable handling charges.

Subject to business assessment; contact SmartShip.

Give seven days’ notice to arrange remaining stock.

Use Support Tickets → Open a Ticket in the portal.