Third-party logistics (3PL) FAQs.

A third-party logistics provider manages agreed logistics tasks for your business. SmartShip’s offering brings together receiving, warehousing, inventory management, fulfilment, carrier dispatch and returns support.

Pick and pack is one part of fulfilment. A broader 3PL arrangement can also coordinate storage, stock control, multiple sales channels, trade orders and returns within a single operational plan.

SmartShip offers fulfilment for customer and trade orders. Share the differences in packaging, quantities, delivery booking and paperwork so the team can confirm the requirements for each order type.

The service includes multi-channel fulfilment with platforms such as Shopify, WooCommerce, Amazon and eBay. Confirm integrations, SKU mappings and the inventory rules needed across your channels.

The service is designed to support changing inventory and seasonal requirements. Share forecasts and campaign plans early; additional space and handling arrangements need to be agreed with the team.

The SmartShip cloud portal provides operational visibility. Confirm the reports, stock information and shipment updates available for your account during setup.

Agree the receiving, inspection, reporting and restocking process in advance. Identify any items requiring a separate decision, including damaged products or returns unsuitable for resale.

Provide SKU and product information, inventory levels, order volumes, channels, packaging, destinations and returns requirements. Include forecasts and your intended start date so onboarding can be scoped.