Parcel forwarding FAQs.

Register for the service, use your assigned Irish delivery address for purchases, and arrange onward shipping once your parcels arrive. Follow the account instructions so each delivery can be matched to you.

Use the registration link on the parcel-forwarding service page. Your account instructions provide the address and identifying details you should enter when shopping; do not assume the public contact address is sufficient.

Parcel consolidation is available. Ask for the purchases you want combined and confirm any repacking requirements. The final shipping price depends on the completed parcel’s size, weight and destination.

Provide the destination and expected parcel dimensions, weight and contents for an estimate. Retailer packaging, consolidation and actual measured size can change the final courier charge.

No. Carrier restrictions and destination rules apply. Check the prohibited and restricted items page and ask the team about uncertain goods before purchasing or sending them to the warehouse.

Tracking is available through the agreed shipping service and account workflow. Check your shipment details for the carrier reference, and contact support if the reference is missing or an update needs investigation.

Do not assume that a courier quote includes import duty, tax or clearance charges. Confirm the payment arrangements for your destination and shipment before dispatch.

Ask about current storage allowances and charges, and discuss any retailer return before it is sent. Retention periods, return labels, handling and courier charges must be confirmed for your account.