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Order fulfilment
Explore service →What does order fulfilment include?
SmartShip receives and stores your inventory, then picks, packs and dispatches customer orders. Your agreed service can also include branded packaging, returns handling and order and stock visibility.
Which sales channels can I connect?
SmartShip supports channels such as Shopify, WooCommerce and Amazon, with custom-system requirements reviewed during onboarding. Tell us which platforms you use so the team can confirm the connection and order workflow.
How do I send stock to SmartShip?
Contact the team before arranging delivery. Share your product list, SKU references, expected quantities and delivery details so receiving requirements can be agreed and stock can be identified correctly.
Can I use my own branded packaging?
Branded packaging options are available. Discuss the sizes, inserts, materials and presentation you want before sending packaging. Any additional handling and supply costs should be included in your quote.
How can I check inventory and orders?
The SmartShip portal provides stock, order and shipment visibility. During onboarding, confirm which information is available for your connected channels and how your team will use it.
What are the order cut-off and delivery times?
Ask for the cut-off, dispatch arrangements and carrier services that apply to your account. Dispatch is the handover to a carrier; delivery time depends on the selected service, destination and any customs clearance.
Can you process customer returns?
Returns processing is available as part of an agreed workflow. Confirm the return address, identification requirements, inspection steps and instructions for restocking or other action before customers send goods back.
Is there a minimum order volume?
SmartShip’s published pricing model does not require a minimum order volume. Charges depend on the services used and your requirements; request a tailored quote for storage, fulfilment, packaging and shipping.
Can I import orders by CSV?
Yes. In the portal, use Orders → New Orders → Import Orders CSV and follow its sample.
When are orders processed?
Published hours: Monday–Friday, 9am–6pm, excluding bank holidays. Processing is normally within 24 hours.
What is the same-day cut-off?
Orders before 3pm are processed that day, subject to carrier collection times and your agreed service.
Can I cancel an order?
Only before processing. Once processed and assigned tracking, it cannot be stopped through the standard workflow.
Can I receive stock alerts?
Set a product-stock threshold in the portal for email alerts. Stock reports appear under Reports.
Still have a question?
Tell us about your products, volumes and requirements. We’ll help you plan the next step.
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